Refund &
Cancellation Policy
Last Updated: April 30, 2026
1. All Sales Are Final
Because Luxury Invites provides instant access to premium digital assets, templates, and proprietary software infrastructure, we maintain a strict no-refund, no-return, and no-exchange policy.
ZERO REFUND POLICY
Once a purchase is made and your digital invitation or template has been generated or accessed, the transaction is absolutely final.
We do not issue refunds for "change of mind," "event cancellations," "accidental purchases," or failure to understand the digital nature of the product prior to purchase.
2. Why We Do Not Offer Refunds
Our business operates entirely on the delivery of digital goods and services. Unlike physical products, digital items cannot be "returned" to our inventory once they have been delivered, viewed, or downloaded.
When you complete a purchase, you are immediately granted access to our exclusive intellectual property, layouts, code, and hosting resources. Because this access cannot be revoked in a way that guarantees the product hasn't been copied or utilized, we cannot reverse transactions.
3. Order Cancellations
Due to the automated nature of our delivery system, orders are processed and digital links are generated immediately upon successful payment.
As a result, cancellations are not possible once an order has been successfully placed. Please thoroughly review our live previews, template details, and pricing before confirming your payment.
4. Technical Issues & Exceptions
While refunds are not offered under normal circumstances, we are committed to ensuring you receive exactly what you paid for. We will manually intervene in the following strictly limited technical scenarios:
- Duplicate Billing: If our payment gateway accidentally charges your card multiple times for the exact same order, the duplicate charges will be fully reversed.
- System Failure: If a catastrophic technical error on our servers prevents you from accessing your purchased template entirely, and our support team is unable to resolve the issue within 72 hours, we will manually assess the situation.
If you believe you have experienced a duplicate charge or catastrophic system error, you must contact our support team within 48 hours of the transaction.
5. Need Assistance?
If you are experiencing trouble setting up your template or need guidance on how to use our platform, our dedicated support team is here to help you get the most out of your purchase.
- Email: support@theluxuryinvites.com
- Phone / WhatsApp: +91-9131424756
For more details, please visit our Contact Us page.